IT Operations & Strategy Manager (Remote)

 

 We are seeking a dedicated IT Operations and Strategy Manager to lead and optimize our digital infrastructure. This role involves managing and enhancing IT systems, providing comprehensive technical support, and strategically guiding the firm towards adopting innovative technologies in a remote environment. The ideal candidate will take full ownership of IT projects, ensuring seamless operations across the company’s virtual environment.

  • Scheme: Remote

  • Area of expertise of the position:  IT Management, Digital Infrastructure, Technical Support, IT Strategy

  • 📍Location: Remote (No specific location required)

Company profile 

  • Line of business: Interior Design

  • Industry: IT and Design

Requirements

  • Academic studies: Bachelor's degree in Information Technology, Computer Science, or a related field; a Master’s degree is an asset.

  • Experience (years and position):  10+ years of experience in IT management, including experience in managing remote or hybrid workforces 

  • Languages: Proficient in English

  • Programs to be mastered: Microsoft 365, Revit, CAD, QuickBooks, Monday.com, Miro, cybersecurity tools


 Responsibilities:

  • Primary IT Contact and Technical Support. Serve as the primary contact for all IT issues, provide remote support, troubleshoot hardware and software, and monitor systems proactively.

  • Management of IT Infrastructure. Manage and maintain all IT infrastructure remotely, including software updates and upgrades.

  • Training and User Support. Provide remote training and support for team members, develop user documentation.

  • Strategic IT Leadership.  Develop and implement an IT strategy aligned with business goals, recommend new technology solutions.

  • Project Management. Take full ownership of IT projects, collaborating with other departments to support business objectives.

  • Data Security and Compliance. Implement data backup, recovery processes, and cybersecurity measures to protect company data.

  • Troubleshooting and Equipment Maintenance. Provide expert troubleshooting for remote IT equipment and manage hardware lifecycle.

  • VDI Optimization. Oversee the upgrade and optimization of Virtual Desktop Infrastructure (VDI) for remote environments.

  • Intranet and SharePoint Enhancement.  Lead the enhancement of SharePoint for improved internal communication and collaboration.

  • Continuous Learning and Process Improvement. Promote a culture of continuous learning, provide regular training, and stay updated on new technologies.

  • Technological Innovation and Adoption. Lead the technology review board, evaluate, and pilot new technologies.


Soft skills and characteristics: 

  • Communication

  • Teamwork

  • Leadership

  • Problem-solving

  • Adaptability

  • Strategic thinking

  • Customer service orientation

  • Proactiveness

  • Attention to detail


Offer: 

  • Gross Monthly Salary Range: MXN $70,000.00

  • Contract Scheme: Monthly consulting fee as an independent contractor

  • To whom will the person report directly?: CEO



*Only candidates who meet the requirements will be considered.

At ROMO Headhunters we DO NOT discriminate on the basis of age, gender or religion.